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Certificate & Connectivity Top CPARS Questions

Why am I receiving a Certificate Error?

Answer:

If you are receiving a certificate error when trying to access CPARS you will need to complete the below instructions:

Install the ECA 3.16a Root Certificate
THIS RUNS AN EXECUTABLE FILE. CONSULT YOUR IT DEPARTMENT BEFORE PERFORMING THESE STEPS.

  1. Go to the following website http://militarycac.com/dodcerts.htm
  2. Click Download InstallRoot 3.16a (or latest version)
  3. Select RUN when prompted to Run or Save the file. You will see a DOS black screen flash up, and have words scrolling on the screen. You have just installed the DoD certificates on your computer.

You DO NOT need to do step 4 listed on the Military CAC.com website.

NOTE: Windows Vista & 7 will show a message that the file might not have installed correctly. Select "This program installed correctly." Try logging onto our website.

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