A: Access is granted by a network of government Focal Points. Typically there are many Focal Points assigned to the agency. If you require assistance with identifying your Focal Point, you should first contact your Contracting Officer or contracting policy department for assistance. If your Contracting Officer or contracting policy department are unable to identify your Focal Point, please email the helpdesk with the contract/order number you are trying to access and they will provide you with the Focal Point name and contact information.
Q: I received a system email with a User ID, but how do I obtain a password or have my password reset when I’m locked out of my account?
A: Please use the Forgot Password button at the login screen to reset your password.
A: Please copy and paste the temporary password into the password field. To do this, use your mouse to highlight the temporary password. Right click on the highlighted password and choose copy. Go to the login screen and place the cursor in the password field then perform a right click and choose the paste option.
A: Yes. The CPARS AIS is web-based so most actions are completed directly from your browser. All data inputs may be completed on a Macintosh system.
Q: I am receiving emails stating that I have been granted access to CPARS and more emails stating I must perform an action on an evaluation. Why?
A: A government Focal Point has given you access to CPARS. Please contact the Focal Point for questions regarding system access. If you are unable to determine who the Focal Point is, please contact the Help Desk and they can provide the name and contact information.
Q: When I use To Do List or View/Print options to view an evaluation I don’t see any contractor comments and I know they responded.
A: The evaluation was modified by the Assessing Official after the contractor commented. When you open the evaluation from the "To Do List," click on the "Original Ratings" tab and the contractor’s comments are included there. If you use "View/Print" button on the Main Menu, once the evaluation opens, click on "View Original Evaluation" at the top of the record and the contractor comments will be visible. The contractor’s comments remain with the Original record since the comments were based on the original ratings and narratives.
Q: I received an email stating that I have an evaluation to work on, but when I log into the system I do not have access to that contract.
A: Check your To Do List to see if the contract displays. If you do not see the contract on your To Do List, please make sure that you are logged into the system at the correct access level. The access level you are logged in as is at the top of the Main Menu in the blue bar. To switch access levels, use the “Change User Profile/Switch Access Level” button at the Main Menu. Choose the correct level from the drop down and click "Switch".
Q: I am receiving an error message stating I can not forward the evaluation onto the next level because no one is assigned to the level.
A: Please contact your Focal Point to have them add a user to the system for that level. The Focal Point name and contact information can be obtained by running the Status Report, choosing the "List of Contracts" option and checking off the "Focal Point" User Role.
Q: My Contracting Officer issued a modification that extends the contract completion date. How can I update this contract, which is already registered in the system?
A: If the contract was Auto Registered, you should update the contract completion date in the Federal Procurement Data System (FPDS). The updated contract completion date will be transmitted from FPDS to CPARS. If you have an in-process evaluation at the Initiated or Drafted status, it may be necessary for the Focal Point to use the “Refresh Contract Data from FPDS” button to update the evaluation.
Q: I am using Internet Explorer and I am trying to print my evaluation. The text is not wrapping on the page. How do I get the text to wrap?
A: In Internet Explorer, click file or click the dropdown arrow next to the printer icon. Click Page Setup. Check the Enable Shrink-to-Fit box. Click Ok. Click the Print button in CPARS.
A: The July 2014 CPARS Merge did not change how the PPIRS compliance metrics are calculated – the calculation continues to require an evaluation to be completed 485 days after the Contract Effective Date. However, the contractor now has 60 days to review/comment on the evaluation. This means that if the Assessing Official does not initiate the evaluation until 426 days after the Contract Effective Date (i.e., 1 year plus 61 days after the Contract Effective Date), there is the potential that the entire evaluation process will not be completed by day 485 and thus the contract/order will be listed as non-compliant on the PPIRS compliance metrics. Note that the PPIRS compliance metrics will calculate the evaluation due date based on the Contract Award Date when there is no Contract Effective Date available.
A: Requests are limited to the list of valid Reasons to Remove Contracts from the PPIRS Compliance Report. Removal requests must be submitted in writing and should cite the specific explanation contained on the list of valid reasons. All requests should be sent to email@example.com.