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Certificate & Connectivity Top CPARS Questions

Why am I receiving the error message “CPARS cannot display”?

Answer:

Please try the following solutions to your issue. You may need to run this by your IT department, depending on your admin rights. If a solution works, you do not need to carry on to the next.

SOLUTION 1

  1. Open Internet Explorer
  2. Click on Tools
  3. Click on Internet Options
  4. Go to the Content Tab
  5. Click on the Clear SSL State button

SOLUTION 2

  1. Open Internet Explorer
  2. Click on Tools
  3. Click on Internet Options
  4. Choose the Advanced tab
  5. Scroll to the bottom
  6. Make sure "Use SSL 3.0" is checked
  7. Uncheck "Use TLS 1.0"
  8. Click Apply
  9. Click OK
  10. Close IE
  11. Open IE and try logging onto our website

SOLUTION 3

Install the ECA 3.16a Root Certificate
THIS RUNS AN EXECUTABLE FILE. CONSULT YOUR IT DEPARTMENT BEFORE PERFORMING THESE STEPS.

  1. Go to the following website http://militarycac.com/dodcerts.htm
  2. Click Download InstallRoot 3.16a (or latest version)
  3. Select RUN when prompted to Run or Save the file. You will see a DOS black screen flash up, and have words scrolling on the screen. You have just installed the DoD certificates on your computer.
  4. Try logging onto our website

You DO NOT need to do step 4 listed on the Military CAC.com website.

NOTE: Windows Vista & 7 will show a message that the file might not have installed correctly. Select "This program installed correctly." You may need your IT person to help if you do not have the right authority.

SOLUTION 4

  1. Add "centralpki.csd.disa.mil" to your trusted sites list

SOLUTION 5

  1. Open Internet Explorer
  2. Click Tools
  3. Click Internet Options
  4. Click Connections
  5. Click LAN Settings
  6. Click Advanced
  7. In HTTP: clear what is there and enter 10.8.118.166 In Secure: clear what is there and enter 10.8.118.166 Click Ok, Click Ok, Click Ok
  8. If none of the above work, please provide the Windows version and Internet Explorer version that you have.
  9. Does anyone else in your location have access to CPARS? If so, are they able to log on?

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